Meet Aria
From sign-up to active, guided every step.
Patient, welcoming, organized, and reassuring. Makes complex journeys feel simple and guided.
Aria
Onboarding · AI Onboarding Agent
Powered by Vibrium OS
What Aria fixes in your onboarding funnel
Complex loan and account journeys lose customers at every step, and manual handholding can't scale to catch them, so hard-won leads stall, drop off, and never activate.
Onboarding is full of friction
Complex loan and account journeys overwhelm customers, and every confusing step costs a completed sign-up.
Drop-offs go un-recovered
Customers abandon halfway and no one re-engages them, so hard-won leads quietly leak away.
Activation drags on
Manual handholding can't scale, so accounts sit dormant between sign-up and first transaction.
Document collection stalls journeys
Missing or incorrect documents block progress, and chasing them manually is slow and inconsistent.
What Aria does, day in, day out
Every conversation Aria runs maps to a concrete job in your onboarding and activation engine. Hover a slice to see how.
How Aria works, capability by capability
Meet Aria's department. Every capability is a sub-agent reporting to Aria, each with one job to do exceptionally well. Click an agent to see their brief.
Orchestrate the complete journey
Aria is one agent in the BFSI Suite, a coordinated workforce that runs the customer journey from first signal to recovered revenue, handing work to each other seamlessly.
Calls customers in real time when they show intent on your site or app, so you engage before drop-off.
Handholds customers through loan and account journeys, activations, and re-engagement to lift completion.
Runs tele- and re-KYC verification for applicants, co-applicants, and guarantors to keep fraud out.
Resolves post-onboarding queries, card benefits, and POS/soundbox troubleshooting without human agents.
Coming soonHandles foreclosure, interest, and formality queries and supports policy-aligned underwriting decisions.
Delivers mutual-fund recommendations and portfolio insights aligned to each customer's profile and goals.
Coming soonResolves standard complaints per SOP, escalates only edge cases, and keeps audit-ready dispute trails.
Coming soonAutomates the full delinquency lifecycle across voice, WhatsApp, SMS, and email, with compliance built in.
Ingests borrower data and drafts complete, bank-format Credit Approval Memorandums for analyst review.
Coming soonSeamless handoff: Aria hands every newly activated customer to Victor for verification and on to the right servicing agent.
Every agent runs on the same enterprise foundation
Aria inherits the full power of Vibrium OS, the agentic operating system trusted across banking, insurance, and FMCG.
DIY deployment in days
Stand up your agent on your existing stack in days, not quarters. Vibrium's team ships the first build with you, then your team iterates independently, with no rip-and-replace.
Multi-channel orchestration
One agent, every channel. Voice, WhatsApp, SMS, and email are orchestrated together so the conversation follows the retailer wherever it makes sense.
Multi-modal capabilities
Text, voice, documents, and rich in-chat webviews. Agents understand and act across modalities, from a spoken reorder to a tap-to-checkout flow.
Persistent memory
Every interaction sharpens a living profile of each retailer, including buying patterns, preferences, and history, so conversations get more personal over time.
Enterprise-grade security
100% containerized and on-premise deployable, meeting data-residency and regulatory requirements out of the box for banking, insurance, and FMCG.
100% enterprise-grade by default
Audit trails, role-based access, and on-premise deployment come standard, so Aria is production-ready for regulated environments from day one.
Put Aria to work
See how Aria guides customers from sign-up to active across loan journeys, activations, and re-engagement, live on your own data.